FREE SHIPPING POLICY
We build gear for people who don't sit still, and we want your order to reach you as quickly and reliably as it possibly can. Here's exactly what to expect from the moment you check out to the day your package lands on your doorstep.
Free shipping over $50
Enjoy free standard shipping on all orders of $50 or more (based on merchandise subtotal, after discounts and before tax) shipped within the continental United States. Orders under $50 are charged a flat standard shipping rate, calculated automatically at checkout before you pay.
Orders shipping outside the continental U.S. — including Alaska, Hawaii, U.S. territories, and international destinations — are charged shipping based on the destination and package weight, shown at checkout before payment.
Order processing
In-stock orders are processed and packed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM CT, on weekends, or on holidays begin processing the next business day.
You'll receive an order-confirmation email right after checkout, followed by a shipping-confirmation email with tracking as soon as your package leaves our facility. During new-product launches, sales, and peak seasons, processing may take slightly longer — we'll always let you know if there's a delay.
Shipping methods & delivery times
Estimated delivery times below are in addition to processing time and reflect business days once the order has shipped. Carriers may include USPS, UPS, and FedEx, selected based on your address and the items ordered.
| Destination | Method | Estimated transit | Cost |
|---|---|---|---|
| Continental U.S. | Standard | 3–7 business days | Free over $50 / flat rate under $50 |
| Continental U.S. | Expedited | 2–3 business days | Calculated at checkout |
| Alaska & Hawaii | Standard | 5–10 business days | Calculated at checkout |
| U.S. territories & APO/FPO/DPO | Standard | 7–14 business days | Calculated at checkout |
| International | Standard | 7–21 business days | Calculated at checkout |
Delivery windows are estimates provided by the carrier, not guarantees. Weather, high-volume periods, and carrier delays can affect timing once a package is in transit and out of our hands.
Order tracking
Every shipment includes a tracking number, emailed to you the moment your order ships. It can take 24–48 hours for tracking to show its first scan after you receive it. If your tracking hasn't updated after 48 hours, reach out and we'll look into it for you.
Shipping to Alaska, Hawaii, U.S. territories & APO/FPO
We're happy to ship to Alaska, Hawaii, Puerto Rico, and other U.S. territories, as well as APO/FPO/DPO military addresses. These destinations are not eligible for the free-shipping promotion; shipping is calculated at checkout based on destination and weight, and transit times are longer than the continental U.S.
International shipping
We ship to select international destinations. International shipping rates are calculated at checkout based on your address and order weight.
Import duties, taxes, and customs fees are not included in your order total or shipping charge and are the responsibility of the recipient. These fees are set by your local customs authority and collected on delivery. We're unable to predict or reimburse them, and orders refused due to unpaid customs charges may be returned at the customer's expense. Please check your country's import rules before ordering.
P.O. boxes
Most orders can ship to a P.O. box via USPS. Larger items may require a physical street address — if that's the case for your order, we'll contact you to arrange delivery.
Incorrect or undeliverable addresses
Please double-check your shipping address at checkout — we can only edit an address before an order ships. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we'll reach out to arrange reshipment; additional shipping charges may apply. Contact us as soon as possible if you spot a mistake and we'll do our best to catch it before it leaves.
Lost, stolen, or delayed packages
Once a package is marked delivered by the carrier, it's considered delivered. If your tracking shows delivered but you can't find your package, please check with household members and neighbors, and allow 1–2 days — carriers occasionally scan early. If it still hasn't turned up, contact us and we'll help file a claim with the carrier and get it sorted.
Damaged or defective items
Our gear is built rugged, and we pack it to survive the trip — but if your order arrives damaged, email us within 7 days of delivery with your order number and photos of the damage and packaging. We'll make it right with a replacement or refund. For product defects covered by our warranty, see our Warranty page.
Questions?
Our team is here to help with anything shipping-related. Email us at support@tech-life.com and we'll get back to you within one business day.