RETURN POLICY
Not the right fit? No problem. You may return any item purchased on TECH-LIFE.com within 30 calendar days of your package being delivered, subject to the terms and exceptions below. We'll make the process quick and painless.
Our 30-day return promise
Return any eligible item within 30 calendar days of delivery for your choice of:
- An exchange for the same model, subject to availability, or
- A full refund of the merchandise amount, including taxes.
We'll provide a free, pre-paid return shipping label for every approved return. Please note that original shipping charges are non-refundable.
How to start a return
A return authorization (RA) is required for every exchange or refund. Any product shipped to us without an authorization will be returned to the sender.
- Request an authorization. Email us at support@tech-life.com with your order number and the reason for your return.
- Get your pre-paid label. Once your return is authorized, we'll email you a free pre-paid return shipping label.
- Pack it securely. You're responsible for securely packing the product with all original contents. We strongly recommend using the original packaging, if available.
- Ship it back. Attach the label, drop it with the carrier, and we'll take it from there.
Refund processing
Once your return arrives and passes inspection, we'll process your refund to your original payment method within 5–10 business days. You'll get an email confirmation when it's issued. Depending on your bank or card issuer, it may take an additional few business days for the funds to appear on your statement.
Item condition & exceptions
To be eligible for a return or exchange, items must be in their original condition with all original contents. Unfortunately, we cannot accept returns of speakers that have been:
- Modified in any way — including adding stickers or customizing the grill, or
- Damaged beyond normal wear and tear.
Think your item is defective or arrived damaged? That's covered separately — see our Warranty page or reach out and we'll make it right.
Personalized products
Personalized and custom-made products are created just for you. Once a personalized order has been processed, it cannot be cancelled, returned, or refunded — so please review your customization carefully before ordering.
Bundle returns
For returns of bundles, all products in the bundle must be received back to qualify for a full refund. For any missing item, the value of that item will be deducted from your refund.
Questions?
Our team is here to help. Email us at support@tech-life.com and we'll get back to you within one business day.